Privacy Policy

Last updated: June 2026

Soet Anna ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or place an order.

1. Who We Are

Soet Anna is a home-based cake bakery run by Anene Theunissen in Swellendam, South Africa. Our website is hosted at soetanna.co.za.

2. What Information We Collect

When you submit an order form on our website, we collect:

• Name — to address you personally
• Phone number — to contact you about your order
• Cake flavour preference — to fulfil your order
• Reference image — to understand your design vision (optional)
• Message — any additional details you choose to share

3. How We Use Your Information

We use your information solely for the following purposes:

• Responding to cake order inquiries
• Communicating with you about your order
• Improving our service

We do not use your information for marketing, sell it to third parties, or share it beyond what is necessary to process your order.

4. Third-Party Services

We use the following third-party services to operate our website:

• Netlify — website hosting. Netlify's privacy policy is available at netlify.com/privacy.
• Resend — email delivery for order notifications. Resend's privacy policy is available at resend.com/privacy.

5. Data Retention

We retain your order information for as long as necessary to fulfil your order and for a reasonable period thereafter for record-keeping purposes. If you would like us to delete your data sooner, please contact us.

6. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct any inaccurate information
• Deletion — request that we delete your personal data
• Objection — object to the processing of your data

To exercise any of these rights, please contact us using the details below.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, theft, and unauthorised access. Order form submissions are transmitted securely and emails are sent via encrypted channels.

8. Cookies

Our website does not use cookies or any tracking technologies. We do not collect browsing data or analytics.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

• Email: ccoenie8@gmail.com (mailto:ccoenie8@gmail.com)
• Phone: 074 134 5051